Help Center

Getting started is simple: 1) Sign up for a free account, 2) Create your firm profile, 3) Add team members with role-based access, 4) Create your first matter, 5) Start uploading documents and tracking time. Our onboarding wizard guides you through each step. No credit card required for the free plan.

Yes, absolutely. We use enterprise-grade encryption (AES-256), implement multi-tenant isolation at the database level, conduct regular security audits, and are SOC 2 Type II compliant. We comply with GDPR, CCPA, and all major data protection regulations. All data is backed up in real-time across multiple geographic locations. Your client data and legal documents are protected with the highest security standards in the industry.

Yes! You can add unlimited team members with granular role-based access control. Assign roles (Owner, Admin, Staff, View-Only) and control permissions at the matter and document level. Real-time collaboration includes activity tracking, version history, and audit logs for all changes made to matters and documents.

Fill in work performed directly on matters with billable hours and rates. The system automatically calculates totals and generates professional invoices. Export as PDF or email directly to clients. Track payment status and generate financial reports by matter, client, or date range. Supports multiple billing rates and costs per matter type.

We offer email support (response time less than 2 hours), comprehensive documentation, live chat during business hours, video tutorials, and professional training programs for teams. Visit our Training page for instructor-led sessions. Enterprise customers receive priority support and dedicated account management. Community forums provide peer support from other users.

Absolutely. Wakili Suite supports complex multi-party representations where a single matter can involve multiple clients, opposing parties, and related sub-matters. Link related matters, share documents across matters, track deadlines per party, and generate reports across your entire client portfolio. Perfect for international and multi-party litigation.